FAQ About Parent Portal

•  What exactly is Infinite Campus Parent Portal?

The Infinite Campus Parent Portal is a parent-specific login to the shared, community-wide Infinite Campus student database. The Parent Portal presents information about students to authorized parents or guardians in real time.

•  How do I access the new Infinite Campus Parent Portal?

Complete the Parent/Guardian Access Request Form and return it to your child’s school with photo identification.  Once your identification is verified, the request is sent to the Office of Management Services & Quality Control who will mail you an activation key and directions to create your account.

•  Do I need any special software?

To effectively access your Shenendehowa Campus Parent Portal account you will need:

1.       Internet Access -  A minimum dial-up modem speed of 56Kbs – a slower connection will work but not as well. 

2.       Computer - With a processor speed of 500Mhz or better (MAC or PC).

3.       Web Browser – We suggest Microsoft Internet Explorer 5.0 or better for PC and Firefox for Mac.

4.       Adobe Reader™ – This is a free document reader available for download on the web at:  http://www.adobe.com/products/acrobat/readstep2.html.   There are some Infinite Campus reports that require the Adobe Reader.

•  What happens if I forget my user ID or password?

You will need to present identification in person at the Management Services & Quality Control Department at the District Office.  Your account will be reset to a temporary password.

•  How often is information updated in the parent portal?

Information is updated in real time. However, the attendance office generally takes anywhere from 24 to 48 hours to collect data from various sources to update the student attendance record.

•  Can I access parent portal from anywhere (Home, Work, Library …)?

Yes.  As long as you meet the minimum computer and Internet access requirements.  See minimum requirements section.

 

How to report problems, comments or suggestions?

•  How do I add/change/correct my personal information including address, email address or telephone numbers?

Please notify your child’s school for any change of information.

 

•  What if a report card shows a wrong grade(s) for my child/children?

Contact your child’s Guidance Counselor/Teacher.

•  Who can I talk to regarding Attendance related issues?

Call the Attendance Office at your child's school, but give them 24 to 48 hours before you call to report any errors.